Warranty Information

TAPWARE WARRANTY INFORMATION - DORF

Warranty conditions

This warranty only covers GWA Bathrooms & Kitchens products and does not extend to products which you have selected outside our product range.

All GWA Bathrooms & Kitchens products vary from a minimum 12 month to a lifetime product warranty. Actual warranty periods will vary depending on product. For product specific warranty periods please refer to the warranty periods section of this document.

The warranty period commences from date of purchase or for new buildings on the date of handover.

To make a warranty claim, Proof of Purchase (POP), handover documentation for new homes, Warranty Certificate or equivalent documentation must be supplied for warranty claims to be considered. Please note that the warranty only applies to the original owner and is not transferable. Claims must be processed through GWA Bathrooms & Kitchens Customer Service and/or After Sales & Service (ASS) department(s) which can be contacted using the telephone numbers listed in the contact details section of this booklet. GWA Bathrooms & Kitchens will issue each claim with a claim number which is recorded on the GWA Bathrooms & Kitchens ASS system.

If the product has not been installed and the customer has a product complaint the customer should return the product, with their Proof of Purchase, to the place of purchase.

GWA Bathrooms & Kitchens will not be liable for any claims for labour, additional products or parts associated with alleged faulty product for work not approved in advance in writing by GWA Bathrooms & Kitchens.

Should any warranty claim be made and attended to by a GWA Bathrooms & Kitchens authorised Service Agent and that in the opinion of the Service Agent or GWA Bathrooms & Kitchens, the problem was from faulty installation or use of the goods in conjunction with products of another manufacturer or from some other cause other than a manufacturing defect of the goods for which GWA Bathrooms & Kitchens is responsible. GWA Bathrooms & Kitchens reserves the right to charge a service fee for each service staff attending the Owner’s premises where goods have been installed.

As part of GWA Bathrooms & Kitchens' commitment to continuous improvement, GWA Bathrooms & Kitchens reserves the right to make changes to its products at any time.

GWA Bathrooms & Kitchens requires adequate access to products, fittings and fixtures to undertake warranty repairs. GWA Bathrooms & Kitchens will not be responsible for any consequential damage or costs where adequate access to product fittings & fixtures is not accessible.

Note: GWA Bathrooms & Kitchens reserves the right to provide minor components as 'Parts Only' to the customer.

Warranty shall be void for the following reasons:

1. A customer's inability to provide proof of purchase or equivalent documentation.
2. If:

• Products are not installed by a licensed plumber and/or electrician.
• Products are not installed to relevant National Standards.
• Products are not installed in accordance with the manufacturer's installation instructions.
• Water pressures and or temperatures that exceed stated limitations as per the product installation instructions. Note: AS/NZS 3500.1-2003 (Clause 3.3.4) specifies 500kPa maximum water supply pressure at any outlet within a building for new installations. Note: - The 500kPa maximum water supply pressure doesn't apply to fire service outlets.
• Isolation stop taps are not fitted as stated on manufacturer's installation instructions.
• Fitting of other devices to the outlet of tapware (e.g. Water filters).
• Fitting of GWA Bathrooms & Kitchens non-approved in tap body or end of line water flow regulating devices.
• Products used with water additives i.e. Cleaning & or deodorising additives in cisterns.
• Fair wear and tear, such as the working seals in the inlet and outlet valves, including scratching from cleaning etc.
• Inappropriate or non-approved connection fittings connecting GWA Bathrooms & Kitchens products to sewer.
• Non written approved modifications to GWA Bathrooms & Kitchens products.
• Products used for incorrect applications, non-potable water etc.
• Damage as a result of obstructions due to inadequate flushing of system before use and problems caused by water supply (including silt, corrosion and excess water pressure).
• Failure to regularly clean or replace dirty or blocked outlet aerator inserts in tapware and/or shower heads etc.
• Service or repairs with non-standard replacement parts previously undertaken without GWA Bathrooms & Kitchens written approval.
• Non-installation of flow regulator in tapware and showers or regulated check valve or check valves in hand showers or veggie mixers.
• Damage to finishes by adhesives, sealants or abrasive cleaners etc.
• Damage to finishes which arise from installation or post installation use.
• Damage due to abuse as determined by authorised Service Agent or GWA Bathrooms & Kitchens.
• Failure to observe manufacturers care and cleaning instructions.
• The warranty work is limited to the pre-approved scope of work that will be set out in a work order. Additional work will require authorisation from GWA Bathrooms & Kitchens.

Except to the extent that a customer can demonstrate that at the time of purchase the product was faulty or defective and at that time the customer was not aware of such fault or defect.

Note: It is the installer/consumers responsibility to ensure:

• Product is not damaged prior to installation.
• They are happy with their purchase.
• The product has all of its components.
• Required maintenance is performed.